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How
can I reach technical support?
Please click
here to go to our Contact Page.
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I
get connected but can't bring up any web pages.
In this situation, you want to make sure that your computer is set
to connect using a modem. To do this, right click on you Internet
icon on your desktop, click on properties, click on the connection
tab. Under the connection tab make sure that it is set to connect
using a modem. Also make sure that you do not have proxy server
checked.
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What
is downloading or downloads?
Downloading is the act of receiving data from a remote computer,
to your own PC.
The data can come in any shape or form. An Email, a File, a Sound,
a Video Clip, or a Program. This figure includes all information
that is delivered down your modem onto your computer. You can use
your Account Manager page to find out how much you have downloaded
each month. In general, Files, Games, Video and Sound are the largest
forms of data. IRC Chat, Email, and General Webpage Browsing don't
usually use a large amount of data.
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Does
it cost more to access oversea's sites?
No. The Internet operates very differently from regular phone calls,
or faxes.
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Dial-up
networking does not save my password.
You will want to make sure that you have Client for Microsoft Networks
installed. To check on this double click on My Computer->Control
Panel->Network. Under the installed network components, you should
see Client for Microsoft Networks. If it is not installed then click
on add->client->Microsoft->Client for Microsoft Networks. You will
have to restart your computer. After that you will be ready to go.
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How
do I search for information?
You can either search from the provided search engine on our web
site or click on the search button on your web browser, this will
take you to a search engine that you can submit queries to that
will take you to the pages you have searched for.
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